Blue Bucks Account Holder’s Liability for Unauthorized Transactions
If a University of Michigan ID Card (Mcard) containing Blue Bucks account information is lost or stolen, the Blue Bucks account holder is responsible for no more than $50 in unauthorized card purchases, provided the card is reported as lost or stolen to the Mcard Office within two business days after learning of the loss or theft. Once the card is reported lost or stolen, the Blue Bucks account will be deactivated.
If the Blue Bucks account holder does not notify the Mcard Office within two business days after learning of the loss or theft, but does notify the Mcard Office within 60 days of a statement transmittal that shows unauthorized purchases were made against the account, the Blue Bucks account holder may be liable for up to $500. If notification of loss or theft is not given within this 60 day period, the account holder’s liability for unauthorized purchases may not have a dollar limit (but will never be greater than the amount available in the account).
Notification Procedure for Lost or Stolen Cards
Notice of lost or stolen cards or of actual or potential unauthorized use should be reported to the Mcard Office, 1011 Student Activities Building, 515 East Jefferson Street, Ann Arbor, MI 48109, (734) 936-2273.
Notice may be given by phone or in writing 24 hours a day. During business hours (Monday through Friday, 8 a.m. to 5 p.m.), contact the Mcard Office. After business hours, contact the University of Michigan Division of Public Safety and Security by phone at (734) 763-1131.
Transfer Types and Limitations
The Blue Bucks account can be used at Michigan Dining facilities, University Unions eateries, laundry facilities, and vending machines. All purchases are limited to the account balance. Blue Bucks cannot be used toward the purchase of gift cards.
Receipts for purchases are available upon request. Receipts will not be given at vending machines or laundry facilities; however, a digital display will give the account holder a readout of the amount of the purchase.
Disclosure of Account Information to Third Parties
The University will disclose information about an account holder’s account or transactions made only: (1) where necessary to complete a transaction; (2) in order to comply with court orders or other applicable law; or (3) if the account holder gives permission.
University’s Liability for Failure to Make Transfers
If the University does not complete a transfer to or from the account holder’s account within a reasonable period of time or in the correct amount according to our agreement with you, we will be liable, to the extent permitted by Michigan or other applicable law, for your losses or damages. However, there are some exceptions. The University will not be liable, for instance:
If, through no fault of ours, the account holder does not have enough money in the account to make the transfer.
If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
If, through no fault of ours, there is a delay in transferring data from one university computer system to the Blue Bucks computer system.
Error Resolution Procedures
Account Activity Statements, available on MyPlan, should be reviewed for errors or discrepancies. As soon as the account holder believes there is an error or discrepancy in a transaction on the statement or receipt or would like more information about a transaction listed on the statement or receipt, the Blue Bucks Administrator should be contacted. The University must hear from the account holder no later than 60 days after the error or discrepancy occurs. Contact the Blue Bucks Administrator at South Quad, 600 E. Madison, Ann Arbor, MI 48109-1372; firstname.lastname@example.org; or 734-763-8250. Have the following information ready:
The account holder name and account number
Description of the transaction in question and a clear explanation of the discrepancy
The dollar amount of the transaction (and the amount of the error or discrepancy if different)
If the account holder makes an oral request, the University may require that the request be sent in writing within ten business days of the oral request.
The University will tell the account holder of the results of its investigation within ten business days after a request is received and will correct any error promptly. However, if the University needs more time, it may take up to 45 days to investigate the request. If the extra time is taken, though, the account holder’s account will be credited the amount in question within ten business days, so that the account holder will have use of that money during the time it takes to complete the investigation. If the University asks that the request be put in writing and it is not received within ten business days, then the account holder’s account may not be credited.
If the University decides that there was no error, a written explanation will be sent within three business days after the investigation is completed. The account holder may ask for copies of the documents used in the investigation.